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Privacy Policy

Last revised: October 2026

Who we are

Big Buckle Roofing (“we,” “us,” or “our”) operates www.bigbuckleroofingaz.com. We are an Arizona roofing company providing residential and commercial roofing services from offices in Thatcher and Payson, serving the East Valley, Gila Valley, Rim Country & White Mountains. This Privacy Policy explains how we collect, use, and protect your personal information.

Information we collect

Information you provide to us

When you interact with our website or request our services, we may collect:

  • Name, email address, phone number, and property or mailing address
  • Property information and service requests (for example, what is going on with the roof, your town, and notes such as gate codes or the best time to reach you)
  • Communication preferences, including your consent to calls, text messages, and marketing email
  • Payment information when you pay for services (processed securely through third-party payment processors)

Our inspection and contact forms also record, when present, the campaign tags in the page address (source, medium, campaign), the page you submitted from, and the referring site, so we know which page or ad started the conversation.

Information collected automatically

  • Cookies and similar tracking technologies
  • IP address, browser type, and device information
  • Website usage data and pages visited
  • Location data (if you enable location services on your mobile device)

Specifically, this website uses Google Analytics to understand which pages are useful; HubSpot’s tracking cookie to connect a form you submit with the pages you visited before it; and CallRail call tracking, which may show a different local phone number depending on how you arrived so we can tell which ads and pages lead to calls. The cash-versus-monthly price toggle stores a preference (“cash” or “monthly”) in your browser’s local storage.

Property-address fields offer Google Places autocomplete. As you type an address, the text is sent through our server to Google Places to suggest matches; Google does not receive your name, phone, or email from that lookup.

Mobile data

If you access our website or communications through a mobile device, we may collect mobile-specific information including device type, operating system, and mobile network information.

Mobile information sharing restrictions

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories described in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your mobile phone number and SMS opt-in consent remain strictly between you and Big Buckle Roofing. We do not sell, rent, or share your mobile information for any third-party marketing purposes.

How we use your information

We use your information to:

  • Comply with legal obligations
  • Provide roofing inspections, estimates, consultations, and services
  • Respond to your inquiries and service requests
  • Schedule appointments and manage project timelines
  • Send service updates, warranties, and important notifications
  • Improve our website and customer experience

Text messaging and TCPA compliance

SMS communications

Big Buckle Roofing may send you text messages (SMS) related to:

  • Appointment confirmations and reminders
  • Service updates and project status
  • Emergency notifications (for example, weather delays)
  • Promotional offers and marketing messages (with your consent)

Your consent

By providing your mobile phone number and opting in to receive text messages from Big Buckle Roofing, you consent to receive automated text messages at the phone number provided. Consent is not a condition of purchase.

Message frequency and charges

Message frequency varies based on your interaction with our services. Standard message and data rates from your mobile carrier may apply.

Opt-out instructions

You can opt out of text messages at any time by:

After you opt out, you will receive one final confirmation message. You may continue to receive transactional messages related to active service appointments. See our SMS Terms & Conditions for the full program terms.

Carrier and TCPA compliance

Our business text messaging is sent in compliance with the Telephone Consumer Protection Act (TCPA) and wireless carrier requirements.

Phone number protection

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. Your phone number may be provided to our authorized service providers solely to facilitate communications you have requested or consented to receive.

How we share your information

We do not sell your personal data to third parties.
We will never share your contact information for marketing purposes.

No information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may provide your information to trusted third-party service providers who help us operate our business, including:

  • Customer feedback services – to conduct quality-control surveys and gather customer testimonials
  • Customer relationship management – to manage customer interactions and service requests (HubSpot)
  • Website hosting and data storage – to run this website and store form submissions securely (Vercel, Supabase)
  • Communication services – to facilitate calls, texts, and email, including call tracking (CallRail)
  • Analytics and mapping services – to measure site usage and suggest addresses (Google Analytics, Google Places)
  • Payment processors – to process payments securely
  • Scheduling and field service tools – to coordinate service appointments
  • Marketing platforms – to send relevant communications (you may opt out at any time)

These third parties are contractually obligated to use your information only to provide services to Big Buckle Roofing and are prohibited from using your data for their own purposes.

We may also disclose your information when required by law or to protect our rights and safety.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences
  • Analyze website traffic and usage
  • Deliver relevant content

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

Third-party links and embedded content

Our website may contain links to third-party websites or embedded content, such as a Google Map of our office or service area, YouTube videos (loaded through YouTube’s privacy-enhanced player after you choose to play them), and fonts from Google Fonts. These third parties have their own privacy policies and may set cookies or receive your IP address when that content loads; we are not responsible for their practices. We encourage you to review their privacy policies.

Data security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records and warranty information may be retained for extended periods as required for business and legal purposes.

Your rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications
  • Withdraw consent where we rely on consent to process your data

To exercise these rights, please contact us, in writing, using the information below.

Children’s privacy

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from children.

California privacy rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it’s used, and the right to request deletion of personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new revision date.

Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Big Buckle Roofing
472 S Robbie Ln
Thatcher, AZ 85552
(928) 951-2331 · contact@bigbuckleroofing.net