How it works
Nobody quotes your roof until someone has stood on it.
Five steps, about a week from first call to a decision you can make at your own kitchen table. Here is every one of them, including what we won't do.
Same day
You request a free inspection. We call back within 1 business hour.
Schedule online, call (928) 951-2331, or request a callback. A local person from the Thatcher office confirms the property address, what you're seeing, and a visit window that fits your week. Rim Country and White Mountains visits are routed together, usually within a few business days.
About 45 minutes
A roofer inspects the roof and the attic. Not a salesman.
Every slope, every penetration, the valleys, the flashing, the eaves, and the attic where we can get in. Photos of everything. Then a plain-English walkthrough of what we found, on site or by phone if you're not there. If the roof is fine, we tell you it's fine and leave.
Within 2 business days
You get a written scope. It does not expire tonight.
Fixed line-item price, materials by name, the GAF or metal warranty, exclusions, and the inspection photos. Where it helps, we show shingle and metal side by side, with monthly payment ranges. Read it on your own time. Call the office with questions. Nobody follows up three times a day.
Your schedule
You decide. We handle permits and HOA paperwork.
If it's a yes, sign by e-signature. We pull the town or county permit, file design-review packets where required, order materials, and give you a crew date. For insurance jobs, we meet your adjuster on the roof and hand over the photo documentation.
Usually 2 days on site
Install, walkthrough, warranty in your name.
Tear-off and dry-in day one, install and cleanup day two, including a magnetic nail sweep. Evan's team walks the finished roof with you, registers the GAF warranty in your name, and gives you a direct line to the Thatcher office. If anything comes up the first season, we make the drive.
Stated up front
Five things we will not do.
If you've been through a roof sale before, you'll recognize the list.
- ✕Quote your roof from a satellite photo or from the driveway
- ✕Offer a price that "expires tonight" or a "manager discount"
- ✕Sit at your kitchen table for three hours
- ✕Waive, absorb, or "handle" your insurance deductible
- ✕Sell you a roof on this website or over the phone. The visit comes first, every time.
Commercial properties
Same process, built around your operations.
For commercial and agricultural buildings the first visit is a roof assessment: core samples where needed, drainage and equipment survey, and a phased plan that works around tenants, livestock, or a school calendar. Written scope, same two-business-day promise.
Commercial roofing →Step one takes two minutes.
Request the inspection. We call back within 1 business hour.